The workshop platform

Every job, a journey worth following.

Bailee creates a digital journey around every job. It doesn’t have to be a whole vehicle. A set of wheels, brake calipers, seats, an engine or a gearbox all get the same treatment.

Book a 15-minute demo See the customer experience

Built for the workshop floorPhotos, a short note, complete. That’s the technician’s whole job.

Nothing for customers to installA secure link by SMS or email to their own job page.

You stay in controlOf what’s sent to customers and what’s posted publicly.

Services and stages

Flexible stages for real jobs.

Define the services you offer and the stages that make up each one. Start from a ready-made template or build your own from scratch, then make it yours.

Make stages optional for work that isn’t always needed
Skip, reorder or add stages while a job is live
Complete stages out of sequence when the work demands it
Set photo and note requirements, and choose what customers see

Brake caliper refurbishment · Job 1042

01Received→ 02Strip down→ 03Blast & clean→ +Corrosion treatment→ 04Preparation→ 05Coating→ 06Decals→ 07Reassembly→ 08Inspection→ 09Dispatch

Complete Current Added mid-job Skipped

Pitting found during blasting? Add a stage. Customer doesn’t want decals? Skip it. Bailee reflects reality rather than forcing reality to fit the software.

Technician workflow

Technicians shouldn’t have to be copywriters.

At each relevant stage, the technician adds photos or a video, types a short factual note and completes the stage. That’s it. They stay on the tools, not on the phone.

Photos and video captured straight from a phone or tablet
Short notes, not reports
Every live job and its current stage in one queue
Updating the job becomes part of finishing the stage

Technician Stage 4 of 9

Preparation

Job 1042 · 911 Carrera S calipers · Halden Calipers

Technician in protective gear preparing a car

Short noteMasked bores and seals. Etch primer on all four. Rear left pitting filled and flatted.

Complete stage

Bailee is writing the customer update

AI-written updates

The technician provides the facts. Bailee does the writing.

Bailee turns the technician’s photos and note into a clear, friendly update your customer will actually understand, in your name and your brand.

Rewrites the facts supplied rather than inventing technical detail
You stay in control of what is sent
One consistent, professional tone across every technician
Explains what was done and why it matters

Technician’s noteMasked bores and seals. Etch primer on all four. Rear left pitting filled and flatted.

Bailee writes the update

Update for Mr Clarke · ready Your calipers are now fully prepared for coating. We’ve masked the piston bores and seals to protect them, applied an etch primer to all four, and filled and smoothed the pitting we found on the rear left so it won’t show through the finish. Next: two coats of gloss red.

SendEditJob pageEmailSMS

Customer experience

A personal job page. No app required.

Customers follow a secure link to their own branded job page, showing the vehicle or component, service, current stage, completed work, next step, photos, notes and expected completion.

The same link follows the job from start to finish
Email, SMS and push notifications as stages complete
Add to home screen, stay signed in and track several jobs
Your name and logo throughout

Job pageOne link, from drop-off to collection.

EmailBranded templates with photos.

SMSShort, timely and linked to the job.

PushFor customers who add Bailee to their phone.

Works alongside what you already use. Keep your booking, quoting, invoicing and garage-management software. Bailee covers the part they don’t: what the customer sees while the work is happening, and getting that work seen.

See it on a phone

Fifteen minutes. One real job.

We’ll walk a job through Bailee and show you exactly what your technician does, and exactly what your customer sees.

Book a 15-minute demo Or apply for early access